15-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 15 days of the purchase date. Once the returned item arrives back in GIFT-STARS’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories.
• Items must include original packaging.
• For non-quality-related warranty claims, the buyer is responsible for shipping costs.
• For non-quality-related warranty claims, GIFT-STARS refunds only the cost of the product itself.
• Returns may be rejected if items do not meet the above requirements.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by GIFT-STARS or GIFT-STARS’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see the top of the page for your product’s warranty timeline).

For quality-related warranty claims, items will be replaced with a factory-refurbished model of equal value when available. Otherwise, a new item will be sent. In situations where a replacement is not available or preferred, GIFT-STARS will offer a partial refund based on the device usage time.

Process

Buyer must provide sufficient proof of purchase:

• The defective item’s serial number and/or visible proof depicting the defect are required.
• It may be necessary to return an item for quality inspection.
• Valid proof of purchase:

– Order number from online purchases made through GIFT-STARS or GIFT-STARS’s authorized resellers

– Purchase receipt

– Dated sales receipt from an authorized GIFT-STARS reseller that shows a description of the product along with its price

Shipping Costs Should be Covered by the Buyer in the Following Situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but were found by GIFT-STARS quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 15 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)

When returning items with a prepaid shipping label provided by GIFT-STARS, GIFT-STARS takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. GIFT-STARS does not provide refunds for items damaged in transit for non-quality-related warranty claims.